Frequent Questions

Check-in time is 4:00 pm. Checkout time is 10:00 am. We are in the Eastern time zone. 

• Check out by 10:00 am. 

• Take all leftover grocery items out of refrigerator & freezer. Unopened items may be left for housekeepers.

• Clean dishes and put away. If applicable, place remaining dishes in dishwasher and run the dishwasher.

• Take trash and recycling out to designated bins.

• Double check under beds, etc. for left items.

• Make sure all windows and doors are secure upon departure.

• Isle Of Palms, Wild Dunes, & Folly Beach – Towels may be left in the bathroom and linens can be left on the beds.

• Edisto – If linens have been rented, beds must be stripped and linens are to be returned to the office; otherwise, please simply pull bedspreads back on the beds. 

You MUST be 25 years old or older to rent a property from Carolina One Vacation Rentals.  

Anyone under the age of 25 years old must be accompanied by an adult that is 25 years old or older at all times while at the property. Any situation found otherwise will be denied check-in and/or subject to eviction.

Folliday Inn reservations can be made by anyone 21 years old or older.

You can make a reservation a few different ways. Our reservationists are available by phone 7 days a week (excluding major holidays) – (843)580-0500. You can also book your reservation online 24 hours a day via our website: www.carolinaonevacationrentals.com Reservations for the following year may be made as soon as calendars open for that particular property. 

A deposit of 50% of the total price is due on the date the reservation is made. The balance is due to be paid in full 60 days prior to your check-in date. Reservations made less than 60 days prior to the arrival date must be paid in full at the time of booking. 

We accept VISA, MasterCard, Discover, and American Express credit card payments. 

Early arrivals and late departures are not guaranteed but can be requested. If you need a guaranteed arrival time prior to 12:00pm, the previous night would need to be reserved. Requests are reviewed on a case by case basis. If your early arrival request is approved, you would be contacted by Carolina One Vacation Rentals at that time on the day of your arrival.

We ask that you do not park at the property prior to the 4:00pm check-in time, or being notified that your property is ready early. Our housekeepers and property managers need to get in and out of the home easily.

Do not enter the property prior to the 4:00pm check-in time, or being notified that your property is ready early. We want to be sure the home is cleaned and inspected properly for your safety. If guests enter the home early without authorization and housekeeping is not finished, housekeeping and the property manager will not be able to complete their tasks.

In the event that an arrival time prior to the designated 4:00 PM check-in time or after the 10:00 AM check out time is granted, all rules, policies, and regulations per the Guest License Agreement apply.

We strive to be thorough so you can have the most relaxing vacation!

Folly Beach, Isle of Palms, Kiawah, Seabrook, & Wild Dunes: 

CANCELLATIONS

ALL GUEST CANCELLATIONS MUST BE IN WRITING via letter or email. To protect all parties, the AGENT has a strictly enforced policy for cancellations.

Cancellation requests received more than sixty (60) days prior to the reservation arrival date are able to cancel penalty free. GUEST cancellations submitted within sixty (60) days and outside of thirty (30) days of the reservation arrival date are subject to a cancellation fee of 50% of the total reservation cost. GUEST cancellations submitted within thirty (30) days of the reservation arrival date would result in the forfeiture of all payments made unless the property is re-rented and confirmed at the same rate for each night of the canceled dates. Refunds of re-rented nights will not be determined until after the departure date of the original reservation. In the event of re-rental, a cancellation fee of 10% of the full amount of the initial rental will be assessed. Changing a confirmed reservation in any way within sixty (60) days of arrival, such as changes to arrival dates, departure dates, or property address are considered a cancellation, and the same terms apply. Refunds will not be given for inclement weather, state of emergency, pandemics, travel bans, illnesses, injuries, deaths, road or airport closings, late arrivals, or early departures. Should a mandatory evacuation or island closure be issued by the South Carolina state or local authorities for your rental location, or your rental property is deemed uninhabitable by local authorities or AGENT, guests will be contacted and options for their stay will be assessed and presented on a case-by-case basis. Reservations made through third party booking sites may be subject to a different cancellation policy declared to GUEST prior to or upon booking online. Purchasing travel insurance for your reservation is strongly recommended in order to have the best chance for a refund due to unforeseen circumstances.

Edisto:

CANCELLATIONS

All cancellations MUST be given in writing. Payments made toward your reservation are not able to be refunded unless the property is able to be re-rented to another guest. If your dates are able to be re-rented, the guest will be refunded in full, minus a $100 cancellation fee. A $20 processing fee will be charged for changing dates within the same unit. 

Refunds will not be given by Carolina One Vacation Rentals for inclement weather, road or airport closings, late arrivals or early departures. Should a mandatory evacuation be issued by state or local authorities, guests will be contacted and options for their stay will be assessed and presented on a case by case basis. If you have purchased travel insurance, this cost is not able to be refunded after purchase. Please see the Guest License Agreement provided after booking for full cancellation details. 

It is strongly recommended that you purchase travel insurance to protect against unforeseen occurrences that may result in loss of rental. Travel insurance protects you from losses you may incur because of unforeseen circumstances, such as illness, injuries, or Acts of God such as mandatory hurricane evacuations, and the like. There are 2 options you may choose from for travel insurance that we offer through Rental Guardian Play Travel Protection. Standard Travel Insurance must be purchased before 60 days prior to GUEST's arrival date or by final payment, whichever comes first, for 7% of the trip cost. Cancel For Any Reason Travel Insurance must be purchased within 14 days of initial booking for 10.8% of the trip cost. New reservations to arrive within 30 days, may purchase the insurance at the time of booking only. Travel insurance is non-refundable after purchase. We recommend that you purchase this travel insurance. Please refer specific policy and coverage questions to 888-885-5550, support@rentalguardian.com, or visit their website at https://playtravelprotection.com/

Yes! The maximum occupancy indicated for your rental property is the maximum number of guests allowed on the property at any time, regardless of sleeping or visiting. Group sizes within the maximum occupancy limit do not reduce or increase the rental rate. No events or parties are allowed that exceed the maximum occupancy of the home. 

Absolutely NO house parties, youth groups, fraternities, student groups, weddings, receptions, meetings, or parties are allowed. The exception is if you were to rent a designated Event Home. 

We do have pet friendly homes on our rental program, indicated with a paw print on the listing, as well as in the description; however, unless it is specified that the property is a pet friendly property AND you have paid the applicable pet fee, animals are not allowed.

Service animals are allowed, but Carolina One must be notified prior to booking. 

Isle Of Palms, Wild Dunes, Folly Beach – Yes. All linens, bath towels, hand towels, and washcloths are provided per person for the maximum occupancy of the home. Number provided can vary, so if concerned, please see contact the office or refer to your arrival instructions email.

Edisto - Edisto - Yes. Bed linens, bath towels, and kitchen towels are included. Upon your arrival to the rental property, you will find a sheet set (flat sheet, fitted sheet, 2 pillow cases) for each advertised bed, a bath towel set (bath towel, hand towel, wash cloth) for the advertised occupancy of the home along with a bath mat for each full bathroom and kitchen/dish towels. Don't forget your beach towels. If you should need, a washer and dryer are available at all properties for laundering during your stay. 

Edisto – Upon your arrival to any Carolina One Edisto Vacation rental, you will receive a complimentary tote bag filled with a few starter items (1 roll of paper towels, 1 roll of toilet paper, dish soap, and hand soap). The tote is yours to keep and doubles as a reusable shopping bag during and after your stay!

Folly Beach, Isle Of Palms, & Wild Dunes –  A starter supply of products is provided. One roll of paper towels, 1 sponge, 1 dishwashing liquid, 3 trash bags, 3 dishwasher tabs, and 2 kitchen towels in the kitchen. In each bathroom, you will have 1 toilet paper roll and at least 1 bar of soap. Full bathrooms additionally have 1 small shampoo, 1 small conditioner, and 1 small lotion bottle. It is up to the guest to replenish if needed. 1 tank of propane is provided for the grill (assuming your property comes with a gas grill). 

Yes. There is a noise ordinance on each island that is strictly enforced. Guests are responsible for paying any fines issued. Noise ordinance violations could result in immediate eviction & forfeit of all money paid.

Isle Of Palms & Wild Dunes – Quiet is required Sunday through Thursday from 10:00pm to 10:00am, and Friday and Saturday from 11:00pm to 10:00am.  

Folly Beach – Amplified music is prohibited outdoors. Any noise that disturbs your neighbors at any time of day or night could result in a citation. Noise ordinance is in effect 24/7.

Edisto – Quiet hours are required daily between 10:00pm to 6:00am. 

Isle Of Palms, Wild Dunes, & Folly Beach – Keyless entry is how we give access to the majority of our homes and condos. Each property has specific locks that allow us to code the doors for easy check-in and checkout. You will use your unique door code throughout the duration of your stay.  If your property does not have keyless entry, you will be given an alternate method in your arrival instructions to gain access to your rental property. Arrival instructions are emailed to you 7 days prior to your arrival date. 

Edisto – Check-in at the Edisto office is required to pick up the key to your rental property. Keyless entry is not yet available. If arriving after 5:00pm, you must let the office know so alternate arrangements for your key pick up can be made. Arrival instructions are emailed to you 7 days prior to your arrival date. 

We do send emails to our guests such as your reservation confirmation, payment receipts, reminders about your property, check out survey, etc. as a courtesy. Periodically, you may receive a text message, as we like to check-in with our guests to see how your stay is going. You can always check your Guest Portal account for your reservation details, to review the Guest License Agreement, and see your island's area information. Guest Portal login information is found at the top of your reservation confirmation email.

For Medical Emergencies, dial 911.  

For maintenance emergencies, we have 24/7 on-call staff to help. 

Nearest Medical Facilities: 

Edisto – Bon Secours St. Francis Hospital – 2095 Henry Tecklenburg Drive, Charleston, SC 29414 

Folly Beach – Roper Hospital - 316 Calhoun Street, Charleston, SC 29401  OR  MUSC Hospital - 171 Ashley Avenue, Charleston, SC 29425 

Isle Of Palms & Wild Dunes - East Cooper Medical Center - 2000 Hospital Drive, Mt Pleasant, SC 29464 

Kiawah & Seabrook - Bon Secours St. Francis Hospital – 2095 Henry Tecklenburg Drive, Charleston, SC 29414

Yes. See the nearest grocery stores below to each island. Additional grocery stores and Walmart can typically be found nearby in some areas, as well. 

Edisto – Bi-Lo - 104 Jungle Road, Edisto Island, SC 29438

Folly Beach – Harris Teeter - 1985 Folly Road, Charleston, SC 29412 

Isle Of Palms & Wild Dunes - Harris Teeter - 1513 Palm Boulevard, Isle Of Palms, SC 29451 

Kiawah & Seabrook - 515 Freshfields Dr, Johns Island, SC 29455

The nearest airport to all of our properties is Charleston International Airport - 5500 International Boulevard, North Charleston, SC 29418.

Many of our privately owned homes come with a grill. We ask that you do not move the grill from its location as many of them are hooked up to gas lines. Nearly all condo complexes prohibit the use of grills. Contact our office if you have questions about grilling rules at your rental property. 

All privately owned pools and hot tubs are serviced weekly and maintained throughout the year.

All community pools and hot tubs vary by location. HOAs determine these pool openings, closings, and maintenance. Please refer to your reservation confirmation details, or contact the office for your location. 

We make every attempt to locate left behind and lost items. In the event we find the item, the guest is responsible for the return shipment cost.

Unfortunately, outages happen. We make every attempt to correct the issue. We test the Wi-Fi and cable prior to your arrival so in the event either is not working we have time to try to resolve it prior to your arrival. If internet is absolutely necessary during your stay, it is recommended that you bring a hot spot or wireless internet card. There is a business center located in Wild Dunes in the event you need to have internet and Wi-Fi. You are always more than welcome to come to our office as well to use the internet.

No. All fireworks are STRICTLY prohibited at ALL locations. 

No. Due to strict regulations leaving items on the beach overnight is prohibited. They also ask that you knock down any sandcastles and fill in any holes.  

Edisto & Folly Beach – You are NOT allowed to park RV’s, Campers, or Boat Trailers at your rental property unless it fits in the garage or driveway. It is prohibited to reside in the RV or Camper while it is parked in the garage or driveway. 

Isle Of Palms & Wild Dunes - You are NOT allowed to park RV’s, Campers, or Motorcycles at your rental property in Wild Dunes. You can however park them outside of the gates of Wild Dunes on the Isle of Palms, provided it fits in the driveway and does not violate any parking regulations and rules. Please contact the office on Isle Of Palms for questions. 

Kiawah & Seabrook - You are NOT allowed to park RV’s, Campers, or Motorcycles at your rental property.

Isle Of Palms, Wild Dunes, & Folly Beach – Yes, floor plans are located on our website under each specific property.  

Edisto – Floor plans for rental properties are not yet available. 

Carolina One Vacation Rentals is not liable for misplaced, stolen, or lost mail, packages, and/or deliveries sent to their rental property or one of our offices. We recommend guests call their corresponding office for further instructions.

We do not have access to any condo mailboxes / mailbox keys. Many of our homeowners have the mail forwarded to their permanent residences which would prevent any mail / packages / prime to be delivered to the home. We can not guarantee that anything sent to a vacation rental will be delivered. If it is medical equipment please call the office to make arrangements. 

** For our long term guests we recommend securing a local P.O. Box 

Motorcycles are strictly prohibited in Wild Dunes, Seabrook, & Kiawah. The Isle of Palms and Folly Beach do not have restrictions.

ATV's are not allowed on the roads in Wild Dunes, Isle of Palms or Folly Beach.

Golf Carts have to be registered to the city (Folly Beach, Isle of Palms and Edisto) there for private golf carts are not allowed.